How familiar are you with telemedicine solutions? If you are like most people, your experience may be limited to meeting with your doctor by way of a video call. If that is the case, brace yourself. The state-of-the-art telemedicine solutions now being developed are going to change the way you access healthcare in the future.
CSI Health is a Texas company that designs and builds a range of modern telehealth solutions. From their X-1 Mobile Unit to complete remote telemedicine clinics, CSI Health makes it possible to offer real-time diagnostics and consultations in virtually any environment.
Needless to say, telemedicine has been thrust to the forefront of American healthcare thanks to the COVID crisis. Now that its day in the sun has arrived, we need even better telemedicine solutions to facilitate a changing healthcare delivery environment. So, what constitutes a state-of-the-art solution? Check out the following five things:
1. On-Board Diagnostics
The most important component is on-board diagnostics. After all, a telemedicine kiosk without diagnostic tools is little more than a glorified video chat booth. The telemedicine of the future has to offer more than just video calls. It has to offer clinicians the ability to diagnose patient health in real-time AND have access to diagnostic data as it is being generated.
Of course, diagnostic data has to be kept safe and secure. It has to travel from kiosk to central server to healthcare provider network without being intercepted or hijacked. Security must be a top priority.
2. Healthcare Dashboard
Encouraging patients to utilize telehealth solutions requires giving them software that is intuitive and easy to use. You accomplish that by creating a healthcare dashboard that is as simple to operate as a modern smartphone. A good dashboard makes it easy for patients to select the services they need, enter their information, and immediately make a connection. If the software is too difficult though, patients will not use it.
3. Patient Mobile App
In addition to kiosk software, a state-of-the-art telehealth solution includes a mobile app for on-the-go access. Patients should not have to travel to a remote clinic or the corner drugstore to initiate contact with their providers. They should be able to do it with a platform-agnostic mobile app that automatically integrates with existing telemedicine solutions.
4. Web App for Providers
Likewise, healthcare providers need access to a web-based app of their own. The app should contain all the features necessary to facilitate telemedicine delivery in a seamless and secure way. Providers should not have to utilize multiple apps to chat with patients, review diagnostic data, and submit billing paperwork. Everything should be located in one central place, hosted in a secure cloud so that it can be accessed from anywhere.
5. Artificially Intelligent Support
Finally, a state-of-the-art telemedicine solution includes artificially intelligent support features. In terms of support, patients are essentially users of telemedicine technology. And whenever you mix technology with users, you run into problems that require tech support.
It is not possible to provide an adequate level of support exclusively through human interaction simply because there are not enough people to staff helpdesks at adequate levels. In the absence of live helpdesk personnel, artificially intelligent support services can handle routine questions and service requests. If you have ever interacted with a chatbot before, you already have first-hand experience.
Telemedicine is not only the wave of the future – it is modern medicine here right now. But in order to move forward, the industry needs access to state-of-the-art telemedicine solutions. Those solutions are being designed and built in the moment. It is exciting to see.